Shipping
Do you offer international shipping?
At this time, we deliver exclusively within the United Kingdom. Shipping availability is shown at checkout.
What are the shipping costs?
We offer free shipping, regardless of order amount or destination. This means that you do not pay anything extra for the shipping of your order.
How can I track my order?
As soon as your order has been shipped, you will receive an email with a tracking number and a link to track your parcel.
How long will it take for my order to be shipped?
Our processing time is 2-4 business days. Once your package has been shipped, you can expect a delivery time of 10 to 15 business days. We do our best to get your order to you as quickly as possible so you can enjoy your new fashion items in no time!
Returns
What is the return procedure?
Please contact customer service to register your return. You will receive instructions and a return label if necessary. The items must be unused, unwashed and in their original condition.
What should I do if my item is damaged or faulty?
Please contact customer service as soon as possible and attach photos of the defect. We will be happy to assist you with an exchange or refund.
What should I do if I want to exchange an item?
If you wish to exchange an item, please contact customer service. We will inform you about availability and the further process. Sometimes it may be quicker to place a new order and return the original item.
General questions
Can I cancel or change my booking?
Please contact us as soon as possible. If your order has not yet been processed, we can change or cancel it. Once an order has been shipped, it can no longer be cancelled.
How do I use a discount code?
Enter your discount code in the discount code field at checkout. The discount will then be automatically deducted from the total amount.
What payment methods do you accept?
We accept credit cards (Visa, Mastercard, American Express), PayPal and other local payment methods depending on where you live.
How do I find the right size?
Please refer to our size guide on the product pages or contact customer service for personalised guidance.
Do you offer gifts or gift cards?
Yes, we offer digital gift cards. You can purchase them via our website.
What is your privacy policy?
We take your privacy seriously. All personal data is treated confidentially. You can find our full privacy policy on our website under ‘Privacy’.